PETRONAS E-Learning Solutions

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// E-Learning Platform

PETRONAS Corporate Security Programme

Client

PETRONAS E-Learning Solutions (PELS)

Role

Experience Design,
Interface Design,
Interaction Design

// Background

Seamless training and upskilling for employees

When your workforce is enormous and operates in several countries, getting your employees to accustomed to your organization’s corporate cultures, policies and responsibilities can be quite challenging. Without proper communications channels, the messages oftentimes seen as confusing and misinterpreted which eventually impacted the productivity of the workforce.

PETRONAS E-Learning Solutions (PELS) was tasked to come up with a more effective way to train employees without negatively impact the productivity.

EMPLOYEES

PARTLY OWNED
OUTFITS

WHOLLY OWNED
SUBSIDIARIES

ASSOCIATED
COMPANIES

// Proposed Solutions

Virtual automated training & evaluation platform - any time, any where

Instead of totally relying on physical training sessions for employees which require them to leave their tasks at hand for a certain period of time, PETRONAS E-Learning Solutions (PELS) has come up with a virtual solution that enables staff to undergone trainings required by the organization without being confined by time and locations.

Optimizing on the organisation’s vast private networks, PELS has proposed a comprehensive e-learning solutions that will not only able to provide employees with all related training materials needed for their works but also to have a comprehensive evaluation processes as validations.

// Fig. 01: The User Flow

// Targets & Goals

Ensuring efficient employees on boarding processes

Survey and interviews were conducted to gather information and feedback from employees to identify the pain points that existed in the current methods and to find out their expectations in the new ones. Based on the results of the survey and interviews, the design success metrics were segmentized into three different aspect:

User Friendly

Improve the overall experience of the training and on boarding processes. Ensure seamless experience between training, testing and evaluations to reduce unnecessary steps that will cost time

Interactivity

People don't really read. Asking them to read lengthy training materials are something that they do not look forward to. Gamification focuses more on interactive approach where topics are presented in a more interesting manner

Easy Access

The third metric is the platform accessibility. Users must be able to access different topics and screens and navigate between them easily. Menus must be well placed and the content must be systematically structured.

// User Friendly

Consistent layout and structure, clear navigations and flexibilities

When coming up with the design, the first aspect that need to be considered is the UI layout and structures. Since the main target devices are tablets and desktops, space is not really an issue. Layout consistencies are much easier to achieve between these devices and this really helps users to familiarise themselves with the page elements while navigating the screens.

// Fig. 02: The Wireframes

// Gamifications

No boring stuff please…

Traditional trainings, whether they are done physically or virtually, oftentimes relies on static materials and one way. Interactions are minimum and users usually have to go through tonnes of reading materials in order for them to gain the knowledge about the subject.

Through gamification, boring subject can be presented in a much more interesting ways. It also gives the ability to the user to gauge their understanding about the subject via interactive quizzes and tests - resulting in more focus and efficiency.

// Easy Access

Play. Pause. Stop. Complete

The eLearning platform was designed with the users in mind. With the hectic schedules that the employees have, they must have easy access to all the different contents and picked up on where they have left previously. This can be achieved via well-planned content structure, clear navigation architecture and also intuitive menu highligting all the topics and course progression.

// Conclusion

Increased skills, productivities and efficiency

Upon the completion of the first pilot module based on the data gathered prior to the design, series of test were conducted targeting several user groups from various departments, subsidiaries and work locations to see the feedback regarding the new platform. Based on the feedback on the test, the results show improvements in the following areas:

of the users stated that they are able
to navigate their ways easily throughout
the modules

of the users finds that the topic
presentations are more interesting
and engaging

of the users stated that they are
able to complete the modules and
the evaluation much faster